Shipments and Deliveries

We ship using UPS, USPS, and FedEx, aiming to meet our customers’ preferences. We’re happy to work with you to choose the shipping service that best meets your needs in terms of reliability, convenience, and cost-effectiveness. If no preference is specified, we typically use UPS.

The following materials and items generally require 7-10 business days for procurement and shipment:

  • Ethernet cables
  • RJ-45 plugs/modems
  • RJ-45 keystones/jacks/biscuits
  • Patch panels
  • Server/network racks
  • General low-voltage hardware/materials (jacks, camera poles, mounting hardware, etc.)
  • Network equipment
  • Desktops/Laptops/Tablets

We strive to ship physical items and equipment as quickly as possible, but due to supply and demand, there may be instances where procurement and shipment take longer than 7-10 business days. In such cases, we will notify you at the time of your order or as soon as we become aware of the delay and keep you updated on any changes.

MSP/SAAS Services

Our SaaS services or digital products are provided electronically via email, telephone, or direct download link. These services are typically delivered within 5 business days, though occasionally, external factors may cause delays. We will keep you informed if your service is delayed.

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers)
  • Newspapers or magazines
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial refunds may be granted in the following situations:

  • Digital service products (e.g., antivirus, email protection, cloud backups)
  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Any item not in its original condition, is damaged, or missing parts due to reasons not attributable to our error
  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email notification. If your refund is approved, we will process it, and a credit will be applied to your original method of payment within a few days.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time for the refund to be officially posted. Next, contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Sale Items

Only regularly priced items may be refunded; sale items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] or call us at 720-425-6977.

Cancellation

If you have a pre-existing contract with us, the cancellation terms specified in that contract take precedence.

To cancel a service, you must provide a written 30-day notice of cancellation. Until we receive and finalize your cancellation notice, service will continue, and you will be responsible for payment of services such as SaaS, Managed Services Agreements, or Service Level Agreements.

Please send cancellation notices to:

  • Email: [email protected]
  • Web: commtechmsp.com
  • Phone: 720-425-6977
  • Mail:
    Comm Tech, MSP.
    7550 W Yale Ave, Ste A-100
    Denver, Colorado 80227

Shipping Returns

Send all returns and exchanges to the following address:

Comm Tech, MSP.
7550 W Yale Ave, Ste. A-100
Denver, Colorado 80227

You are responsible for paying the shipping costs for returning your item, which are non-refundable. Depending on your location, the time it may take for your exchanged product to reach you may vary.

For more expensive items, we recommend using a trackable shipping service such as UPS or FedEx, or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Need Help?

For questions related to refunds and returns, please contact us at [email protected] or 720-425-6977

William Conable

Network Engineer

William is currently a lead engineer at Comm Tech, MSP. and a key member of our client support team. His time here has allowed him to learn, develop, and excel in many skills that he proceeds to use every day. In his free time, William enjoys learning a variety of new skills. He continues to learn everything that he can and isn’t afraid to find new ways to do tasks. 

 

At the end of the day, he enjoys his time with his dog.